Service

Service philosophy

Service philosophyService is one of the core competitiveness of modern enterprises. The level of service has become the symbol of the brand and the sign of strength. Shandong Arrow Group will continue to uphold sincere, professional, efficient and honest service concept, while positioning service as equally important as technological innovation and product quality control.

We believe that our customers need not only professional, reliable and efficient project management team to provide complete food production line with perfect design and excellent machines, but also considerate and professional service. Do hand in hand with customers, win-win cooperation.

Service tenet

Patience and enthusiasm, high quality and efficiency, thoughtful and meticulous, until the problem is solved and the customer is satisfied.

Service objectives

Customer satisfaction and social recognition are the requirements for Shandong Arrow people.

Concentration

Committed to the research and development, design, manufacture, sales and service of food machinery production lines. We have a complete product chain, including: Double Screw Extruder, High Efficiency Blet Drying, Mixer System, Grinder System, Coating, Packing Line. In addition to providing individual machinery, we can also provide turnkey projects for our customers. We have a professional pre-sales team to recommend and select the most suitable and economical equipment for customers on the basis of full communication. The project manager will follow up the progress of the order and control it. Each order is in charge of a project manager until the machine is handed over to the customer.

Experience

In the long-term manufacturing practice, Shandong Arrow Group has gathered and cultivated a team of highly qualified engineers with rich experience in the food machinery industry. With advanced design concepts, robust design ideas, solid technical foundation and rich design and manufacturing experience, our technicians have successfully provided reasonable solutions and programs for manufacturers of pet food, animal feed, pet snacks and other industries, and have been well received by our customers.

Technical support

With professional background and years of rich experience, our engineers will provide machine confirmation, system scheme design as well as new technology updates and product upgrades. A number of sales engineers with professional background and rich experience will provide customers with plant layout diagrams, equipment layout diagrams, flow charts, etc. according to your requirements.

Development

‘Talent is the basis of long-term development of enterprises’, Shandong Arrow Group attaches great importance to talent training. We recruit high quality students for universities to enrich our technical team. On the other hand, we also cultivate front-line employees who are capable, willing to learn and willing to suffer. Through serious training and self-cultivation, we can feel the good learning atmosphere and strong development trend everywhere in the company. At the same time, combined with the needs of the times, the technical department of Shandong Arrow has taken the lead in introducing and using Solidworks 3D design and computer simulation system.