During the warranty period, we provide free recall repair services (except for force majeure damage and man-made damage).

After the warranty period, we only charge the cost of the required materials.According to the configuration of different food extruders, a list of estimated wear parts is listed to ensure the customer's one-year parts consumption.

All the spare parts of Shandong Arrow Group machines will be available in the market or our company within 10 years after the delivery of the machines with the required material cost charged.

We archive the business documents, technical documents, factory records, maintenance records, repair records and other documents of each machine or project in the system to serve each customer better and faster.